- Understand the most crucial factors involved in creating and sustaining a High Reliability School
- Recognise and stop problems in the school before they become an issue
- Study examples for tackling common situations that take place at each level of the hierarchy
- Access resources for gathering data at each level of the hierarchy
- Co-authored by Dr R. Marzano, P. Warrick, J. Simms revised for an Australian context by Dr. J. Wills with G. Grift